Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how our website, cratersandfreightersgloballogistics.com (“Website”), and the crating, packaging, and shipping services offered through the Website (the “Services”) Craters and Freighters Platinum, Inc. d/b/a Craters & Freighters Global Logistics, a Colorado corporation (“Company”, “us”, “we” or “our”), or, where applicable, Craters and Freighters Franchise Company (“Franchisor”), or any of Franchisor’s franchisees listed on the Website (“Franchisees”), collect, use and disclose personal information and what choices you have with respect to that information. “Personal Information” as used in this Privacy Policy refers to information that personally identifies you, such as your name, mailing address, telephone number, email address and IP address, and as otherwise defined by applicable privacy laws. If you have any questions or comments regarding this Privacy Policy, please contact our Data Protection Officer by email at [email protected] or by telephone at (866) 824-7833.

Changes to Our Privacy Policy

We may make changes to the Privacy Policy from time to time. We will notify you of any material changes by posting a notice on the Website or sending an update email. Please review any changes to our Privacy Policy carefully to ensure you understand our practices and procedures.

Information We Collect and Receive

We collect Personal Information about you when you access the Website, upload data to, communicate through, and otherwise interact with the Website, and when you communicate with us through email, telephone, website form, or otherwise. We also collect Personal Information from third parties, including publicly available data and from our private third party data suppliers. The Personal Information we collect includes:

• Form Fill and Order Information, including: First/Last Name, Company Name, Email Address, Phone Number, Zip Code to Ship From, Zip Code to Ship To, Sector/Industry, Shipment Details (e.g., piece count, dimensions, weight, and value).
• General usage information associated with your use of the Website including access times, IP address, page views, and similar usage information.
• Website usage and analytics information including those collected through the analytics services listed below.
• Any other information you send to us through communications including email, telephone, website form, or otherwise.

Analytics and Marketing Services; Cookies. The Website uses cookies to collect information about how you use the website. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit that website again, the cookie allows that website to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however, some website features or services may not function properly without cookies. The third party cookies and analytics services we use are:

Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how users use our site and enhance your experience when you use our website. For more information on how Google uses this data, see Google’s Privacy Notice.

Google Ads Pixel, a web analytics service and conversion tracking service provided by Google LLC. Google Ads Pixel uses a marketing pixel to help us analyze how users find our site and how our website ads are performing. For more information on how Google uses this data, see Google’s Privacy Notice.

Microsoft Clarity and Microsoft Advertising, a web analytics service provided by Microsoft Corporation to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Meta Pixel, an advertising network and analytics service provided by Meta Platform’s, Inc., which allows us to optimize ads and ensure they are show to the right audiences. For more information about on how Meta uses this data, please see Meta’s Privacy Statement.

Call Rail, a call tracking service provided by CallRail Inc., which allows us to track calls and chats and optimize our marketing and improve customer interactions. For more information about on how Call Rail uses this data, please see Call Rail’s Privacy Statement.

Do Not Track Signals. The Website does not respond to Do Not Track (“DNT”) signals. Third party applications and plugins, such as social media integration, may treat DNT signals differently.

No Information From Children Under Age 18. The Website is not directed to children under the age of 18. We do not knowingly collect, sell, or share information of anyone under the age of 18. If we learn that we have collected Personal Information from a child under the age of 18, we will promptly delete that information. If you believe we have collected Personal Information from someone under age 18, please email us at [email protected] or call us at (866) 824-7833.

How We Use Your Personal Information

We operate the Website and the Services and use your Personal Information collected through the Website to provide our Services, respond to customer comments, facilitate orders and information requests, conduct marketing campaigns and lead generation, and ensure the proper operation of our business operations.

• Form Fill and Order Information. We use the information you provide us to create and maintain your account, and we use the contact information, form fill information, and requests you make through our Website to review and respond to your service requests, communications, and any other inquiries, as well as to process any orders or shipment requests you make. We also use account information to ensure the operation and integrity of the Services.
• Website Usage and Analytics Information. We use the usage information we collect to ensure secure access to our Website, answer usage requests for our users, and to troubleshoot, improve, and maintain the safety of our Website.
• Communications Information. We use any Personal Information uploaded to the Website or otherwise communicated to us to operate the Services and the Website, to troubleshoot the Services and the Website when applicable, and to improve the Services and the Website.

When We Disclose Information

Disclosure to Franchisees. We share all of the information we collect with Franchisor’s Franchisees, as part of our nationwide system. We disclose information, including Personal Information, to Franchisor’s Franchisees as part of our regular business to ensure that service and order requests are sent to the right parties, maintain and operate our Services and general business operations, and for marketing initiatives and quality control efforts.

Disclosure to Third Party Providers and Subprocessors. We engage third party service providers or data subprocessors to assist in providing analytics, data storage, and other services. We also use third parties to provide, maintain, and improve the Website.

Disclosure for Legal Requirements. We may disclose your Personal Information to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, to prevent harm to a person or as required or permitted by law, including, without limitation, to comply with a subpoena or court order.

Disclosure of Non-Personal Information. We may disclose your aggregated or de-identified information to any party including potential business partners, advertisers, investors, users, and other third parties.

Disclosure to Company’s Affiliates and Successors. We may disclose Personal Information to CFGL or other corporate affiliates, as necessary, to provide additional services. If we engage in a merger, acquisition, reorganization, sale of some or all of its assets, or similar transaction, or takes steps in contemplation of such transactions (e.g., due diligence), Personal Information may be shared or transferred with a new or prospective owner, subject to standard confidentiality agreements.

Disclosure With Your Consent. In addition to the sharing described elsewhere in this Privacy Policy, we may share Personal Information with companies, organizations, or individuals outside of those enumerated in this Privacy Policy if we obtain your consent to do so.

Storage and Retention

Your Personal Information is stored by the Company on its servers and on the servers of the cloud-based data storage providers it engages. Company retains Personal Information for the duration of its business relationship with you, for the purposes indicated in this Privacy Policy, in the case of Personal Information contained in or from the use of the Services, for up to 15 years after the conclusion of Company’s relationship with you, except as otherwise necessary, and for such other periods as required by law, which may be indefinitely.

Data Security

We take the privacy of your information seriously. We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of Personal Information. However, the Internet is not a 100% secure environment, and it is your responsibility to protect the security of your account and login information.

Third Party Websites

You may be able to access third party websites directly from this website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use any information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your information to its provider.

Consumer Requests; Do Not Sell or Share Requests

To submit a request to opt-out of any “sale” or sharing of your Personal Information (or exercise similar rights under your applicable state privacy law), you may submit a request through the Do Not Sell/Share My Personal Information form. We may need to collect additional information to identify the appropriate information to process the request if you do not have an account with us.

To submit a request to exercise your rights under your state’s applicable privacy law, if any (for example, residents of California or Texas), please submit the details of your request to our Consumer Rights Request form, by email to [email protected] with the subject line “Privacy Consumer Request,” or by telephone at (866) 824-7833. Please identify your state of residence and describe the details of your request.

Supplemental Notice for California Consumers

Shine the Light. Under California’s “Shine the Light” law, California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared that information for the immediately prior calendar year (e.g., requests made in 2025 will receive information regarding 2024 sharing activities).

To obtain this information, please send an email message to [email protected] with “Shine the Light Request” on the subject line and in the body of your message or call us at (866) 824-7833. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

California Consumer Privacy Act (“CCPA”). The CCPA provides certain rights to California residents regarding their Personal Information. A California resident has the right to request that we disclose certain information, including: (1) the categories of Personal Information collected about that California resident, (2) the categories of sources from which the Personal Information is collected, (3) the business or commercial purpose for collecting or selling the Personal Information, (4) the categories of third parties with whom we share Personal Information, (5) the specific pieces of Personal Information collected about that resident, and (6) the categories of Personal Information that we have sold or shared about that resident and the categories of third parties to whom that information was sold or shared, if any.

California residents have the right to request that we delete their Personal Information. California residents also have a right to “opt-out” of the sale or sharing of their personal information, and to correct inaccurate Personal Information collected by us. Finally, California residents have the right not to be discriminated against for exercising their privacy rights under the CCPA. Provided, however, that the CCPA does not prohibit us from offering financial incentives, different prices, rates, levels, or qualities of goods or services for the collection of personal information if that price or difference is directly related to the value provided by the consumer’s data.

To submit a request to exercise your rights as a California resident, please submit the details of your request through the methods described in the “Consumer Requests” section of this Privacy Policy above. You may designate an agent to submit requests on your behalf by emailing [email protected] with the header “Designated Agent – CCPA Consumer Request” and including that person’s contact information or by calling us at (866) 824-7833 to provide that information.

Company has collected and/or disclosed for a business purpose within the last 12 months the categories of Personal Information about California consumers indicated below:

Sales of Information. California’s broad definition of “sale” may include sharing information for certain online advertising or the disclosure of information among Company as part of normal franchise operations. We share Personal Information with the analytics services listed in the “Analytics and Marketing Services; Cookies” section above for marketing, remarketing, and lead generation purposes. While we may share any of the Personal Information that Company, Franchisor, and/or Franchisor’s Franchisees collect for those purposes, we do not otherwise “sell” any consumers’ personal information.

Sources of Information. We have collected the above categories of California consumers’ Personal Information from the following sources:

1. Directly from you. For example, from forms you complete on the Website or the Services you use.
2. Indirectly from you. For example, from observing your actions on our Website, or when you contact a different Franchisee of Franchisor or other member of the franchise group.
3. Indirectly from you via public records. For example, from third party services we use to correct shipping addresses.
4. From third parties. For example, from our marketing and remarketing services disclosed above.

Commercial Purpose for Collection. We collect California consumers’ Personal Information for the purposes enumerated in this Privacy Policy, as discussed in detail above, including to operate the Website and the Services, to communicate with customers concerning our Services, monitor leads, marketing, email campaigns, and remarketing efforts, and to ensure the quality and security of our Website and the Services.

Categories of Third Parties We Disclose Information To. We disclose for a business purpose information to the following third parties:

1. Subprocessors, such as cloud hosting websites or payment processors, to facilitate the functioning of the Website.
2. Franchisor’s Franchisees, as part of normal operations of our nationwide system, including to ensure that the Services are provided by the correct Franchisee, ensure the quality of their franchise operations, and respond to customer requests and complaints.
3. Marketing services, to provide relevant advertising to potential and existing customers.

EU and UK General Data Protection Regulation

The European Union’s and United Kingdom’s GDPR provides certain rights to online users located in EU countries or the UK (“Data Subjects”). Data Subjects have the right to access or rectify their Personal Information that Company processes. Subject to certain exceptions, a Data Subject has the right to request that Company erase that Personal Information or restrict or object to the processing of it. When technically feasible, Company will, at the Data Subject’s request, provide that person’s Personal Information to them or transmit it directly to another data controller. Additionally, Data Subjects also have the right to appeal a decision we have made regarding the exercise of their privacy rights and to lodge a complaint with a supervisory authority, including in their country of residence, place of work, or where an incident took place. Data Subjects also have the right to file a complaint with the appropriate data protection authority. Data Subjects may exercise their rights through the methods described in the “Consumer Requests” section of this Privacy Policy above, by emailing [email protected], or by calling us at (866) 824-7833.

Company relies on the legitimate interests (except as where otherwise noted) described above for processing Data Subjects’ Personal Information including: responding to inquiries and requests for our services, and improving our website and services.

To comply with the EU and UK GDPR’s requirements, Company transfers Data Subjects’ Personal Information to other countries outside the United Kingdom or European Union, as applicable, only: (1) consistent with an adequacy decision under the GDPR; (2) pursuant to suitable safeguards; or (3) consistent with another permissible transfer mechanism where appropriate. More information concerning these transfers is available by contacting [email protected] or by calling (866) 824-7833.

Questions and How To Contact Us

If you have any questions or concerns regarding our Privacy Policy or practices, or otherwise need to contact us regarding your Personal Information, please contact our Data Protection Officer by emailing [email protected] or by calling (866) 824-7833.